FAQ

FAQs About Our Natural Health Supplements

Products Customer Service Managing Account Shipping & Returns About Lyme Return Healthy Products What quality standards are in place with Return Healthy supplements? Expand

Quality is very important to us. All of our products are manufactured in the USA and adhere to strict standards of quality. We use manufacturers that adhere to the FDA’s Current Good Manufacturing Practices (CGMPs).

Where are Return Healthy products manufactured? Expand

Return Healthy supplements are manufactured here in the USA. We use a number of different companies to ensure top quality and delivery of products. Most products are manufactured in the Portland, Oregon area.

How do I take Return Healthy supplements? Expand

Please see the bottle label for directions on how to take each product or as take as directed by your healthcare practitioner.

Can children take Return Healthy products? Expand

Our products are safe for children, pending they can swallow capsules and have no contraindications for each supplement. However, dosing directions for each product have been calculated based on an average adult weight; therefore, dosing for children should be reduced based on weight.

Why was the formula and name of Quench changed? Expand

We changed the name of Quench to Binder Blend because we thought it was a clearer name for the product.

The formula was changed to include chitosan. Chitosan was added for its proven outcomes as a biotoxin binder. We believe the new formula is more effective and stands behind our mission to make the best products for the greatest number of people.

What is the source of the charcoal in Binder Blend? Expand

The charcoal comes from birch, not coconut, like many other binders. If you have an allergy to coconut, Binder Blend is safe for you.

What if the supplements are exposed to heat? Expand

Our products are shipped quickly and usually arrive within a few business days. In summer months, it is expected that the shipments will be exposed to moderate to high heats, for a short period of time. We recommend that you bring your supplement packages inside as soon as you receive them and store them at comfortable room temperature.

Our Probiotics are shipped with a cold pack to keep them from excessive heat and should be refrigerated upon receipt.

Customer Service How to contact us? Expand

Please visit our Contact Us page for information on how to reach us or to fill out our email form.

Managing Account How do I create or access my account? Expand

You can get to your account through the button in the upper right-hand corner of the screen, next to the Cart button

How do I change my password? Expand

You can change your password through the Edit Account area found here: Edit Account.

How can I check my order history? Expand

Order history can be found under your account by following this link: Orders.

Shipping & Returns

Please visit our Shipping & Returns page for information:

• How we ship
• Where we ship
• Delivery times
• International shipping
• Returns policy
• How to request a return

We want you to be satisfied with your purchase. We gladly accept Returns on any products within 60 days.

About Lyme Collapse

For information about Lyme disease, please visit our What is Lyme page.

For information about Lyme co-infections, please visit our Bugs to Blame page.

What do I do if I find a tick attached to someone? Expand

Please read our blog post about how to prevent, check, and remove ticks: here.

I don’t know what certain words mean. Where can I find answers? Expand

Here are some commonly used words on our website and within the Lyme community and their definitions:

Adaptogen – a substance that helps achieve homeostasis

Homeostasis – equilibrium, balance, everything working properly and in sync in the human body

Herxheimer reaction – also known as Jarisch-Herxheimer reaction, die-off reaction, or herx. This is the immune system’s reaction to the toxins that are released when bacteria are killed.

Endotoxin – a toxin inside a bacterial cell that is released when the bacteria dies. The instigating agent in the Herxheimer reaction.

Microbe – a microorganism like bacteria, virus, or fungi

Extract – a substance made by extracting the raw plant material with a solvent to make a useable product like a tincture or powder

Herb – a flowering plant used for its medicinal properties

Mycotoxins – toxins produced by mold and other types of fungus

Immunogenic – something that causes an immune system response

Pathogen – a bacteria, virus, or other microorganism that can cause disease

Return Healthy Do you have a grant program? Expand

Please visit Our Story page for information about our grant program.

We created this business to help people. If you need help, fill out the form on Our Story page and you may be chosen to receive Return Healthy products.

Does Return Healthy follow FDA regulations? Expand

Yes, we do. Because we sell dietary supplements, we must follow strict regulations about the how we create each product, how we sell them, how we market them, and all language used on product packaging and our website. Our products cannot and do not claim to diagnose, treat, or cure any specific illness, based on FDA rules. Our products have been created to help you support your body and maintain your health.

Please visit our Disclaimer page to read more.

Do you have a question that we haven’t covered? Contact Us!